These hotels may also be interesting for you. Then we were told that our room was not affected by the construction. We were told about the construction, and that we had to move rooms. Review of Secrets Aura Cozumel Reviewed OctoTo put it mildly, this place needs some work. Show more Interesting hotels nearby Secrets Aura Cozumel emiller2212 Colorado Springs, Colorado 1 10 Construction. We didnt even use the spa because it was under construction and the facilities looked small and. Secrets Aura Cozumel is located in Carretera Costera Sur Km.12.9, 77600, Cozumel, Mexico. I loved teaching on the beach at Secrets Aura Cozumel. Guests received no warning that contraction would be going on during their stay, the work began early in the morning and continued late into the night, and many guests, having booked their suite well in advance, arrived to find their room was unavailable, and they were moved to a different, sometimes inferior room or, worse still, a different resort all together. Enjoy Limitless dining and drinks at our restaurants and bars, and enjoy one of our many family resort. Our signature Unlimited-Fun inclusions provide everything needed for a kid and parent-approved getaway in the sun at our beach resort in Cozumel. While this obviously represents a temporary problem, and it's fair to say any hotel may be judged poorly during periods of construction, it would seem they way they handled the surrounding complaints was quite poor. Sunscape Resorts & Spas are committed to redefining the all-inclusive Cozumel resort experience. The resort received many poor reviews while they were under renovations. Negative: Poor customer service during construction
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